Your Season Air (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a contact form, call us, email us, or request heating, cooling, ventilation, or HVAC-related services.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Service address or general location, if provided
• Property type or HVAC service details
• Preferred appointment timing
• Messages or notes submitted through our contact form
• Any other information you choose to provide when contacting us

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages viewed
• Date and time of visit
• Referring website
• General website usage information

This information helps us understand how visitors use our website and improve performance, security, and user experience.

2. How We Use Your Information

We may use your information to:

• Respond to your HVAC service request
• Contact you by phone, text message, or email
• Schedule appointments
• Provide estimates or service information
• Communicate about residential, commercial, or industrial HVAC services
• Improve our website, customer service, and business operations
• Maintain website security
• Keep records related to inquiries, service requests, and customer communications
• Comply with legal, regulatory, or business obligations

We do not use your personal information for unrelated purposes without your consent.

3. Contact Forms

When you submit a form on our website, the information you enter may be sent to us by email and/or stored through our website, hosting provider, form plugin, or related service providers.

Please do not submit sensitive personal information through our website contact form, such as Social Security numbers, financial account information, health information, or other highly confidential details.

4. Phone, Text, and Email Communications

If you provide your phone number or email address, we may contact you regarding your inquiry, appointment, estimate, service request, or related customer service matters.

Submitting a form does not automatically enroll you in promotional text messages. If we ever use marketing text messages, we will follow applicable consent and opt-out requirements.

5. Cookies and Website Tracking

Our website may use cookies, analytics tools, or similar technologies to help us understand website traffic, improve performance, and maintain security.

Cookies are small files placed on your device. You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

If we use third-party analytics, advertising, or tracking tools in the future, those providers may collect information according to their own privacy policies.

6. How We Share Information

We may share information with trusted service providers who help us operate our business, such as:

• Website hosting providers
• Contact form or email delivery services
• Customer communication tools
• Scheduling or CRM systems
• Analytics or security tools
• Contractors, technicians, or business partners involved in responding to your service request

We may also disclose information if required by law, legal process, court order, government request, or to protect our rights, safety, customers, website, or business.

We do not sell your personal information for money.

7. Do Not Sell or Share Personal Information

“Your Season” does not sell personal information.

We also do not knowingly share personal information for cross-context behavioral advertising. If our practices change in the future, we will update this Privacy Policy and provide any required “Do Not Sell or Share My Personal Information” option.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and complying with legal obligations.

The exact retention period may depend on the type of information, the nature of the service request, and applicable business or legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, email system, hosting platform, or online transmission is completely secure. You should avoid sending highly sensitive information through website forms or email.

10. Children’s Privacy

Our website and services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

11. California Privacy Rights

California residents may have certain privacy rights under California law, depending on the nature of the business and the information collected.

These rights may include the right to:

• Know what personal information is collected
• Request access to personal information
• Request deletion of personal information
• Request correction of inaccurate personal information
• Know whether personal information is sold or shared
• Opt out of the sale or sharing of personal information, if applicable
• Not be discriminated against for exercising privacy rights

To make a privacy request, contact us using the information below.

We may need to verify your identity before processing certain requests.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Your Season
Email: info@yourseasonair.com
Phone: +1 (424) 464-4666